Last reviewed date: 17 June 2025

This is an accessibility statement for Omniva Mobile app from AS Eesti Post (Omniva), first published on 17 June 2025.

In Omniva, we value and actively listen to each other, our partners and our customers. We encourage fresh and innovative ideas which help us develop and grow as humans, experts, and as a company. Omniva is committed to the European Accessibility Directive and is determined to meet the European accessibility standard for ICT products and services EN 301 549 to improve accessibility for everyone, including people with special needs.

This accessibility statement is based on an accessibility audit of Omniva Mobile app version 1.0.16 (36) done by an external evaluator. Parts of Omniva Mobile app are not accessible (listed under “Known accessibility gaps”) and Omniva is committed to fixing them to provide an accessible service for all.

Compatibility

Omniva Mobile app is designed and tested to be compatible at least with the following assistive technologies:

• Android phone with TalkBack screen reader;
• Android phone with a physical keyboard;
• Android phone with Voice Access voice commands;
• iOS phone with VoiceOver screen reader;
• iOS phone with Voice Control voice commands;
• iOS phone with a physical keyboard;
• Operation system zoom and font size increase options (up to 200%).

Contact

If you find accessibility issues on Omniva Mobile app, additional to those listed under “Known accessibility gaps” or require additional information, then our dedicated team is happy to help you. Please write to info@omniva.ee or see more ways to contact us on our website.  

In Estonia, the accessibility of public service websites and applications is supervised by the Consumer Protection and Technical Regulatory Authority. Their contact details can be found on their website www.ttja.ee.  

Known accessibility gaps

Here is a list of accessibility issues we’re working to fix. We appreciate your patience and apologise for any inconvenience in the meantime!

General

• It is not possible to navigate the app using an external Bluetooth-keyboard.
• The application does not support landscape orientation.
• When device font size is increased, not all texts increase. On rare occasions, texts can overflow, become hidden or get truncated when device font size is increased.
• The app doesn’t fully respond to device visual settings like bolder text, custom font, high contrast font or Smart Invert.
• On iOS, the "Send" web view does not respond to device zoom and font size increase.  
• On Android, the "Send" web view cannot be used.
• There are no heading elements in the app.
• The Omniva logo in the header does not have a text alternative.
• In the “Shipment history” view, the status of the shipment can be determined only by icons. The icons do not have text alternatives in code.

Interactive elements

• The main navigation tabs are at the bottom of the screen and are the last elements to be focused with assistive technologies.
• Input fields don’t have labels, just placeholders.
• Input field placeholders may not have sufficient contrast with the background and may be hard to read.
• “Notifications” (bell icon), “Add” (+ icon), “Expand” (down arrow icon), “Collapse” (up arrow icon), “Back” (left arrow icon), and “Close / Empty” (x icon) buttons do not have text alternatives and are not accessible to assistive technologies.
• The role of buttons and clickable cards cannot be programmatically determined. They are not read out by screen readers as clickable elements.
• The role and state of toggles cannot be programmatically determined.
• The role and state of tabs cannot be programmatically determined.
• The role and state of radio buttons (language options) cannot be programmatically determined.
• The role and state of select boxes and their options cannot be programmatically determined.
• In "Terms & conditions" text, links do not have sufficient contrast with the background and may be hard to read.

Notifications

• Buttons for viewing and deleting notifications can be accessed only by swiping.
• Read and unread notifications are differentiated visually, but not for assistive technologies.
• Notifications may be shown in a different language than the app language.
• When Smart ID or Mobile ID control code is shown, the screen readers don’t announce it automatically. You must navigate forward to hear it.
• Error messages disappear automatically after 5 seconds.