Business client e-service

Last reviewed date: 17 June 2025

This is an accessibility statement for the business customer e-service from AS Eesti Post (Omniva), first published on 17 June 2025.

In Omniva, we value and actively listen to each other, our partners and our customers. We encourage fresh and innovative ideas which help us develop and grow as humans, experts, and as a company. Omniva is committed to the European Accessibility Directive and is determined to meet the European accessibility standard for ICT products and services EN 301 549 to improve accessibility for everyone, including people with special needs.

This accessibility statement is based on an accessibility audit of business customer e-service done by an external evaluator. Parts of business customer e-service portal are not accessible (listed under “Known accessibility gaps”) and Omniva is committed to fixing them to provide an accessible service for all.

Compatibility

eservice.omniva.eu is designed and tested to be compatible at least with the following assistive technologies:

Chrome browser on PC with JAWS screen reader and keyboard;
Safari browser in iOS with VoiceOver screen reader, Voice Control voice commands, and keyboard.

Contact

If you find accessibility issues on eservice.omniva.eu, additional to those listed under “Known accessibility gaps” or require additional information, then our dedicated team is happy to help you. Please write to info@omniva.ee or see more ways to contact us on our website.

In Estonia, the accessibility of public service websites and applications is supervised by the Consumer Protection and Technical Regulatory Authority. Their contact details can be found on their website www.ttja.ee.

Known accessibility gaps

Here is a list of accessibility issues we’re working to fix. We appreciate your patience and apologise for any inconvenience in the meantime!

General

The language code of the page doesn’t always change according to the selected language.
Some interface elements remain untranslated when the application language is changed.
There is no skip link which would allow you to navigate directly to the main content.
On some pages, headings are not marked as headings for assistive technologies.
In a few places, some texts do not have enough contrast with their background.
When increasing font size in Chrome browser settings to 200%, texts on the page increase, but the user might need to scroll to the right to see all page content.
When increasing zoom on iPhone in Safari browser settings to 200%, user need to scroll to the right to see all page content.
When errors, warning messages or information dialogs appear, they are not read out automatically by screen readers.
When navigating with a keyboard, some interactive elements do not have a clearly visible focus state.

Icons

Some icon buttons do not have text alternatives.
In a few places, icon button may have a text alternative that is untranslated or does not fully describe it’s meaning.
Some icon buttons cannot be focused and clicked with assistive technologies.
Information tooltips (i or ? icons) cannot be opened with assistive technologies.

Inputs

Some input field labels may be hard to see due to their low color contrast.
Most inputs are not connected to their labels programmatically. Some inputs have two labels but are connected to only one of them.
Some labels may not give enough information, e.g. the required format of the input.
Some invalid fields are not marked or are marked only with color.
Search fields are not marked as search boxes for assistive technologies. Search suggestions are not marked as options and are sometimes not usable with assistive technologies.
Select boxes are not always marked as select elements for assistive technologies. Select box for how many items are shown per page cannot be opened with keyboard.
Tabs are not always marked as tabs for assistive technologies. Screen readers may read content from the unselected tabs. Some tabs can be activated only with the Enter key when navigating with the keyboard.
Radio buttons are not always grouped for assistive technologies.